Subscription and Refund Policy

Renewal and cancellation

Monthly and annual subscriptions renew automatically through Stripe. Cancellation takes effect at the end of the current paid term. There is no free trial at launch. Upgrades may take effect immediately with proration; downgrades take effect at renewal.

First-payment refund

A customer may request one refund of its first Cemstree subscription payment by emailing support@cemstree.com within 14 calendar days after the initial charge. Renewals, setup, migration, training, Custom Code, provider usage, transaction fees, messaging fees, consumed services, chargebacks, and policy abuse are not covered except where law requires otherwise.

Taxes and pricing

Stripe Tax may calculate and collect applicable taxes at checkout. Customers remain responsible for accurate billing and exemption information. Cemstree targets at least 30 days’ advance notice of price changes, effective no earlier than the first renewal after notice.

Nonpayment

• Day 15: one $10 late fee and read-only access.
• Every additional 30 days overdue: one additional $10 late fee while the same delinquency remains unresolved.
• Day 30: access blocked.
• Day 90: eligible for a separately reviewed deletion process; never unattended deletion.

Contact

Privacy, legal, accessibility, billing, and support requests may be sent to support@cemstree.com. Security vulnerabilities, suspected unauthorized access, and abuse reports should be sent to security@cemstree.com.